Last updated: August 2026

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Haute Kitchens respects your privacy and is committed to protecting your personal information.

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This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation or design consultation, arrange a home appointment, purchase a kitchen or use our services.

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1. WHO WE ARE

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This Privacy Policy applies to:

Haute Kitchens
Website: www.hautekitchens.co.uk
Email: info@hautekitchens.co.uk
Telephone: 01642 040483
 

For the purposes of UK data protection legislation, Haute Kitchens is responsible for the personal information described in this policy.

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2. INFORMATION WE MAY COLLECT

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Depending on how you interact with Haute Kitchens, we may collect information including:

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• your name;

• address;

• telephone number;

• email address;

• installation/property address;

• details about your kitchen project;

• property measurements and dimensions;

• photographs, plans or drawings you provide;

• appointment and consultation information;

• kitchen designs and specifications;

• quotation and order information;

• products, appliances and finishes selected;

• payment and transaction information;

• correspondence between you and Haute Kitchens;

• complaints, warranty and aftercare information; and

• information reasonably necessary to provide the products or services you request.

 

When you use our website, we may also collect certain technical information such as your IP address, device type, browser information and information about how our website is used.

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3. HOW WE COLLECT YOUR INFORMATION

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We may collect personal information when you:

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• visit our website;

• complete an enquiry or contact form;

• telephone or email us;

• contact us through social media;

• request a quotation;

• book a home consultation or showroom appointment;

• provide measurements, photographs or plans;

• approve a kitchen design;

• place an order;

• make a payment;

• communicate with us during your kitchen project; or

• contact us regarding installation, aftercare, warranties or complaints.

 

We may also receive information from suppliers, installers, tradespeople or other parties involved in your project where reasonably necessary.

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4. HOW WE USE YOUR INFORMATION

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We may use your personal information to:

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• respond to enquiries;

• arrange consultations and appointments;

• discuss your requirements;

• prepare kitchen designs and quotations;

• carry out surveys and measurements;

• prepare specifications and order documentation;

• process and manage orders;

• take and record payments;

• order products from manufacturers and suppliers;

• arrange delivery;

• arrange and manage installation;

• communicate with you throughout your project;

• provide customer service and aftercare;

• deal with warranty matters;

• investigate and resolve complaints;

• maintain appropriate business and financial records;

• protect our business and customers against fraud;

• improve our website and services; and

• comply with legal, accounting and regulatory obligations.

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5. OUR LAWFUL BASIS FOR USING YOUR INFORMATION

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UK data protection law requires us to have a lawful basis for processing personal information.

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Depending on the circumstances, we may process your information because:

Contract – processing is necessary to provide a quotation at your request, enter into a contract with you or fulfil our contractual obligations.

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Legal obligation – processing is necessary for us to comply with a legal requirement.

Legitimate interests – processing is necessary for legitimate business purposes, provided those interests do not override your rights and interests.

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Consent – where appropriate, we may ask for your consent, particularly for certain marketing or optional website technologies.

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Where we rely on consent, you may withdraw that consent at any time.

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6. PAYMENTS

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Where you make a card payment, payment information may be processed securely by our payment service provider.

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Haute Kitchens does not need to retain your complete card details in order to maintain ordinary transaction records.

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We may retain appropriate records of payments made, including the amount, date, payment method and transaction reference.

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7. SHARING YOUR INFORMATION

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To provide your kitchen and associated services, it may be necessary to share relevant personal information with trusted third parties.

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These may include:

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• kitchen manufacturers and suppliers;

• worktop manufacturers or suppliers;

• appliance suppliers;

• delivery companies;

• kitchen installers;

• electricians, plumbers and other relevant tradespeople;

• payment processing providers;

• website and IT service providers;

• professional advisers such as accountants, insurers or solicitors; and

• government, regulatory or law-enforcement authorities where legally required.

 

We will only share information that is reasonably necessary for the relevant purpose.

Haute Kitchens does not sell your personal information.

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8. MARKETING

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We may occasionally wish to contact customers or prospective customers regarding Haute Kitchens products, services, offers or news.

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Where consent is required by law, we will obtain it before sending marketing communications.

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You can ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe facility where provided.

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Choosing not to receive marketing will not prevent us from contacting you regarding an existing enquiry, quotation, order, installation or other service you have requested.

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9. PHOTOGRAPHS OF COMPLETED KITCHENS

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We may ask customers for permission to photograph completed kitchen projects for our portfolio, website or social media.

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Where photographs could identify you, your home or other personal information, we will consider the appropriate lawful basis and obtain consent where required.

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We will never require you to agree to marketing photography as a condition of purchasing a kitchen from Haute Kitchens.

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Where appropriate, permission for photography and marketing use may be recorded separately from your kitchen order.

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10. HOW LONG WE KEEP YOUR INFORMATION

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We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, contractual, warranty and dispute-resolution requirements.

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Different records may therefore be retained for different periods.

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When personal information is no longer required, we will take appropriate steps to delete, anonymise or securely dispose of it.

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11. HOW WE PROTECT YOUR INFORMATION

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We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

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Access to customer information is limited to people who reasonably require it for legitimate business purposes.

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12. YOUR DATA PROTECTION RIGHTS

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Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including the right to:

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• request access to personal information we hold about you;

• ask us to correct inaccurate information;

• ask us to delete certain information;

• request restriction of certain processing;

• object to certain uses of your information;

• request transfer of certain information;

• withdraw consent where processing is based on consent; and

• object to direct marketing.

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These rights are subject to applicable legal conditions and exemptions.

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To exercise a data protection right, please contact us using the details provided in this Privacy Policy.

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13. COOKIES AND WEBSITE TECHNOLOGIES

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Our website may use cookies and similar technologies.

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Some technologies are necessary for the website to function, while others may help us understand how visitors use our website or support marketing.

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Where consent is legally required, optional cookies will only be used in accordance with the choices you make through our cookie controls.

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Please see our Cookie Policy for further information.

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14. THIRD-PARTY WEBSITES

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Our website may contain links to websites operated by third parties.

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Haute Kitchens is not responsible for the privacy practices or content of third-party websites.

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We recommend reviewing the privacy information provided by those websites before providing personal information.

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15. CHILDREN'S INFORMATION

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Our products and services are intended for adults.

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We do not knowingly use our website to collect personal information directly from children for marketing purposes.

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16. CHANGES TO THIS PRIVACY POLICY

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We may update this Privacy Policy periodically to reflect changes to our business, website, services or legal requirements.

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The latest version will be published on our website.

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17. COMPLAINTS ABOUT YOUR PERSONAL INFORMATION

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If you have a concern about how Haute Kitchens has handled your personal information, please contact us first so that we have an opportunity to investigate and resolve your concern.

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You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

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18. CONTACT US

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For questions about this Privacy Policy or how we use your personal information, please contact:

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Haute Kitchens

Website: www.hautekitchens.co.uk
Email: info@hautekitchens.co.uk
Telephone: 01642 040483

 

 

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